How can we help?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link  https://tclcleaningservices.launch27.com/login/

We service Athens, Elkmont, Madison and surrounding areas.

Please refer to “What’s Included” and any additional service you might select.

We price based on the size (sq/ft) of your home. Select the size and the price is shown instantly on the website. Please keep in mind that we reserve the right to verify the size of tour home.

We bring our own cleaning supplies and equipment, but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer which can be chosen at the moment of booking your appointment.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Simply click “Login” at the Home page or   https://tclcleaningservices.launch27.com/login/

You can submit a password change request on the customer “Login” page or at https://tclcleaningservices.launch27.com/login/

You can submit a password change request on the customer “Login” page or at https://tclcleaningservices.launch27.com/login/

Log into your account at https://tclcleaningservices.launch27.com/login/ and update your address on file.  Your new address will automatically be noted as your default address.

Log into your account at https://tclcleaningservices.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call, chat with us or email us if there are any issues at all.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

We would love to get every corner, and every space cleaned. Unfortunately for the safety of your furniture and and our Team, we will only move light objects that are risk free of breaking. If you would like us to clean behind or under a piece of furniture, we ask you to please move it before the crew starts their cleaning duties. If you have any questions, please Don’t hesitate to contact us.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

We love animals, however; if you have any pets please make sure they are in a safe area so our Team Members can freely clean your home(Please crate them if necessary). Please keep in mind that our Team will not clean feces, urine, blood, vomit or take care of the cat’s litter box.

All of our team members are interviewed and pass a nationwide detailed background check. We also check the MVR (motor vehicle records) for our drivers promoting safety among the driving community.

For health reasons, our Team Members will not clean blood, feces, vomit or urine from animals nor humans.  Also, anything thats is not included on our scope of work. Please refer to “What’s Included”.

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by STRIPE and is layered on their own 256 security protocol. In addition, no credit card numbers are

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within 24 hour  window except weekends and holidays). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 24 hour window no weekends or holidays). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.